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Saudi airports awarded customer experience accreditation, elevating travel services

 The Customer Experience Accreditation for 2024 from the Airports Council International has honored 16 Saudi airports managed by the Kingdom’s Cluster2 Airports Co., such as Abha International Airport, Al-Jouf Airport, and Al-Qurayyat Airport. These airports, including Bisha Airport, Dawadmi Airport, and Hail International Airport, among others, have been recognized for their exceptional customer service offerings.

The ACEA program assists airports in enhancing customer experience management through a comprehensive review and training process focused on stakeholder and employee engagement, as well as staff development.

Among the other airports to receive this accreditation are Prince Abdul Mohsen bin Abdulaziz International Airport, Prince Nayef bin Abdulaziz Airport, and Rafha Airport, as well as Sharurah Airport, Taif International Airport, Turaif Airport, and Wadi Al-Dawasir Airport.

This achievement reflects the strong support and consistent oversight provided by the General Authority of Civil Aviation and the company. These airports have been acknowledged for their ongoing commitment to delivering exceptional services for travelers.

Ali Masrahi, CEO of Cluster2 Airports Co., expressed satisfaction with this achievement, highlighting the company’s focus on understanding customer needs, strategic planning tailored to traveler requirements, and continuous improvement through monitoring key performance indicators.

The company noted that three of its airports received the same accreditation in 2023, and it is proud to see this number grow, reflecting the progress and development they aim to achieve. Obtaining accreditations from the ACI is the result of the team’s persistent efforts and dedication to ensuring an unforgettable travel experience.

ACI, an organization of airport authorities, aims to unite industry practices for airport standards, working with governments, regional members, experts, and international groups. Its first Asia-Pacific and Middle East office was inaugurated in Riyadh in September 2023, attended by dignitaries and top officials from 49 countries.

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